Pradera
Description
"Kuchibue wa Naze. Tooku made Kikoeru no" Can you smell it? It's the mountain breeze coming to carry you to your Heidi era. Because you'll need something to protect yourself from the cold weather... Except you prefer taking off your clothes as she did on her way back to Grandpa's house after living with Clara and Miss Rottenmeier. But if you're stuck in the dullness of your everyday life, seeing the same old grey buildings while you walk by and the cold biting your bones, at least this puffer will bring you some of the joy from the mountain life.
Let's go and give a hug to Snowflake!
Details
• Puffer Jacket.
• Body Composition:100% Recycled Nylon.
• Filling:100% Polyester.
• Water Repellent.
• Funnel Neck.
• Removable Zipper-hoodie.
• YKK Zip + Frontal Snaps Closure.
• Black Lining.
• Two Side Pockets + Interior pockets.
• Made in China.
CARE
We do not recommend hand washing a puffer jacket as the padding may be affected. If for any reason it gets some stains, you can wash them with a wet cloth. If you need to wash it completely, better take it to a dry cleaner.
• Dry Clean.
• Do not tumble dry.
• Do not iron
Shipping & Returns
Express Shipping
🇪🇸 Spain 5€: Correos Express 48H.
🇪🇺 Europe 6€: Fedex 72H & Mondial Relay
🇬🇧 UK 10£: Fedex 72H.
🇺🇸 USA 20$: Fedex 72H.
🌎 Worldwide 28$: DHL 3/5 days.
International shipments may vary depending on their weight.
Returns
All orders from EUROPE can be returned within 14 days from receiving the order.
-Please be aware that outlet and discounted items can´t be refunded, in that case we provide a voucher valid for 6 months.
-There are no returns and exchanges on orders placed outside of Europe.
-We will refund you within 48H after receiving the products.
Order Tracking
We will provide you a tracking code and we will update you when the package is on its way.
TRACK YOUR ORDER
If you need to add extra information on the address regarding delivery timings or custom indications, you can leave us a note with your order.
How to return your order
You will find a printed-return note with our address and extra details to return back your order.
Before returning back your item, contact us at online@outsidersdivision.com, we will clarify all doubts you might have.
For Spanish orders: we can provide you with a shipping label for collection.
If Free Shipping has been provided, there will be a restocking fee depending upon region: €5.00 for Spanish orders , 10€ for Europe orders.
Packaging
Playful Unboxing experience.
You will find a handwritten dedicatory with some stickers and postcards inside your order.
Protected & Secured Shipments.
Clothes are wrapped with our custom silkpaper.
We use printed papertape and quality boxes and envelopes.
Colourful Packaging.
Discover all the Outsiders Division stationary and details all around the packaging.
FAQS
Do you make Custom sizes?
Being a small brand gives us the change of produce small orders and custom clothing. If you need a particular size, do not hesitate to write to us at info@outsidersivision.com with your measurements and we will give you all the information.
We will need about 3-4 weeks to get done the custom piece.
How long does it take to get my shipment?
We prepare orders 24 hours from receipt, although sometimes we may have delays due to high volume.
Please be patient, we are a small company.
SPAIN Orders: delivered in a maximum of 48 hours.
EUROPEAN Orders: Delivered between 3 to 5 days.
WORLDWIDE Orders: Delivered between 4 to 7 days.
What payment methods do you accept?
We accept most major credit or debit cards these include: Visa, Master Card and Maestro an Amex.
You can also pay through Paypal, Klarna, Amazon Pay, Google pay and Apple pay.
Sizing Doubts
We can send you extra information on the measurements of any product. Also custom images can be provided. We would love to solve any questions you have.
You can write us by whatsapp or by email at online@outsidersdivision.com
If you have any problem with the shipment, we will contact our shipping agency and assist you until we solve the issue.
Can I return my order?
YES. All orders from Europe can be returned within 14 days from receiving the order. It´s important that you keep the product intact and all the labels attached. You will find a printed-return note with our address and extra details to return back your order.
There are no returns and exchanges on orders placed outside of Europe.
We will refund you within 48H after receiving the products. Please be aware that outlet or reduced items are not refundable.
Can I exchange for another size?
In the case of needing a size exchange, we will keep the desired item for you until we receive the return. So you won't have to worry if stock is limited.
You can also submit a new order and return the original purchase, we will refund you within 48H.
For exchanges queries please contact us at online@outsidersdivision.com