SHIPPING

SHIPPING&RETURNS

We are happy to offer worldwide deliveries. All orders are shipped with Express postal services from our warehouse in Barcelona. Shipping costs will be added where applicable. The shipment of the purchased items will be carried out via FEDEX, UPS, TNT, Celeris or Correos Express, depending on which one is considered most suitable. To avoid incidents (wrong address, inability to locate the receiver at home, etc.), it is essential that you correctly fill in the form. We strongly advise you to provide a contact mobile phone number. 

Delivery Times.
— Spanish orders: 24-48 hours. 
— European orders: 2-4 working days.
— Worldwide: 3-7 working days.
— Pre-order: up to 5 weeks, please check product description for details.

Deliveries may incur slight delays during holiday periods; couriers do not deliver on 25/12, 26/12, 01/01 or on weekends. However, please note that this time is an estimate and depends on the postal service in your country.

Shipping Rates.

We kindly offer a Free Shipping rate for orders over 60€ in Spain and 200€ worldwide, for the rest of orders:
Spain 4€
Europe 10€
Worldwide 15€

 

RIGHT OF RETURN

If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 20 days from receiving the order, purchase date accompanied by an original receipt. All returns accompanied by original receipt will be credited to your original form of payment.

You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product. The refund will be made within 10 after the product has returned to our warehouse. Please be aware that you have to pay the cost for the return shipping of the goods.

In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact.
– No tape is to be attached to the product or the product’s packaging.

–The cost of returning the good to us is your responsability. 

Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us.

We will provide you a printed return delivery note with all the specifications, In the case you need more information, please send us an email to online@outsidersdivision.com and we will give you the instructions to follow.

Please be aware that discounted products are not refunded, you can only exchange them for a voucher (valid for 6 month).

Outsiders Division will not be responsible for any customs charge or fee attached to the shipment when passing European customs. Outsiders Division will not assume the costs of any additional fee for the return of any product.

In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies as refunds or discounts. If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a repair or replacement or refund of the purchased goods within two weeks of acknowledging the same.

EXCHANGES

We cannot hold stock for exchanges therefore in order to exchange your item you must return the original purchase and submit a new order online. The original item will be refunded upon receipt of return.

For returns queries please contact us at online@outsidersdivision.com

OUTSIDERS DIVISION S.L, is a registered company at Les Moles 29. Escalera B. Barcelona. 08002, VAT No. B01771039.